David Pulle
About David Pulle
Experience of more than 12 years in the sectors of Business Process Outsourcing and Customer Service working for RR Donnelly and HSBC (HDPL) in managerial roles I’m currently managing an operations team of 120+ at RR Donnelly as an Associate Operations Account Manager. My core responsibilities include managing Client/Internal operational SLAS, met organizational KPI targets and Innovate strategies to better customer experience to name a few. I have excellent interpersonal and communication skills an experience I gained mainly through working with clients based in USA, UK and Asia Career Highlights * Traveled to UK from HSBC Electronic Data Processing Lanka Pvt Ltd, in 2005 for process migration of Vehicle Finance – Fleet Cost Control * Certified and accredited by HSBC UK on providing High level of customer service and process training * Experience working overseas for a period of more that 3years (UK and UAE)