Alexandra Zaitsava
About Alexandra Zaitsava
Alexandra Zaitsava is an In-apps Support Specialist at RTB House, where she has worked since 2023. She has a background in technical support and affiliate marketing, with experience in various technologies and customer support platforms.
Work at RTB House
Alexandra Zaitsava has been employed at RTB House as an In-apps Support Specialist since 2023. In this role, she provides technical support and assistance related to in-app advertising solutions. Her position involves direct communication with clients to resolve issues and enhance user experience. Alexandra's work contributes to the overall effectiveness of RTB House's services in the advertising technology sector.
Previous Experience at Affise
Before joining RTB House, Alexandra worked at Affise Performance Marketing Platform as a Technical Support Engineer from 2021 to 2022. During her 10-month tenure, she focused on providing technical assistance to clients, helping them navigate the platform's features and troubleshoot issues. This experience allowed her to develop a strong foundation in performance marketing and client support.
Current Role at Invento Labs
Alexandra currently serves as an L2 Technical Support Engineer at Invento Labs, a position she has held since 2022. In this role, she is responsible for addressing technical inquiries and providing solutions to clients. Her expertise in various technologies and tools enhances her ability to support clients effectively and resolve complex issues.
Education and Expertise
Alexandra Zaitsava studied at Belarusian State University of Informatics and Radioelectronics (BSUIR) from 2004 to 2007. She possesses knowledge in affiliate marketing, which aids her understanding of client needs in performance marketing platforms. Her educational background and industry knowledge contribute to her effectiveness in technical support roles.
Technical Skills and Tools
Alexandra has expertise in using various customer support platforms, including Intercom, Zendesk, and Odoo. These tools facilitate her communication with clients and streamline issue resolution. Additionally, she is experienced in utilizing technologies such as Java, Google Apps Script, and React, which enhances her technical support capabilities. Her skills in monitoring and analytics tools like Kibana and Grafana further assist her in troubleshooting and system analysis.