Martin Doucha
About Martin Doucha
Martin Doucha is a Senior Account Manager at RTB House and has extensive experience in business development and customer service across various roles in the Czech Republic. He has held positions at companies such as Gemius and Digital Heads, demonstrating a strong background in technical management and customer engagement.
Work at RTB House
Martin Doucha has been employed at RTB House as a Senior Account Manager since 2018. In this role, he has focused on managing client accounts and ensuring customer satisfaction. Prior to this position, he served as the Head of Regional Customer Service Center from 2015 to 2018, where he was responsible for overseeing customer service operations. Additionally, he worked as a Programmatic Inventory Buyer for Czech and Slovakia from 2017 to 2018, contributing to the company's programmatic advertising efforts.
Current Role at Startquestion
Since 2022, Martin Doucha has held the position of Business Development Manager for the Czech and Slovak markets at Startquestion. His responsibilities include driving business growth and developing strategies to enhance market presence. This role builds on his extensive experience in the digital marketing and customer service sectors.
Background in Digital Marketing
Martin Doucha has a diverse background in digital marketing and customer service. He founded and managed Netquest.cz/sk from 2013 to 2022, where he led customer service initiatives. His earlier roles at Gemius included Technical Director and Technical Manager, where he developed technical solutions and managed client relationships. His experience spans over a decade in various capacities within the digital marketing landscape.
Education and Expertise
Martin Doucha studied at the Secondary School of Economics, focusing on marketing, management, economy, advertising, and law. His educational background provides a solid foundation for his career in business development and customer service. He has developed expertise in online research methodologies, customer engagement, and managing customer churn, which are essential for his roles in the industry.
Professional Skills
Martin Doucha possesses strong skills in multitasking, prioritizing tasks, and working under pressure. He is known for his ability to conduct online research methodologies, including 180/360 feedbacks and customer/client NPS. His focus on enhancing candidate experience and suggesting product improvements demonstrates his commitment to achieving business goals and providing exceptional customer service.