Michal Cwiek
About Michal Cwiek
Michal Cwiek is a Senior Technical Account Manager at RTB House, where he has worked since 2021. He has a background in technical account management and customer service, with previous roles at Hilti Group and LPP S.A., and holds a Bachelor of Engineering in Maritime Navigation and Transport and a postgraduate degree in Data Science.
Current Role at RTB House
Michal Cwiek serves as a Senior Technical Account Manager at RTB House, a position he has held since 2021. In this role, he is responsible for managing technical accounts and ensuring client satisfaction through effective campaign management. He conducts onboardings for new joiners, focusing on tools and workflows essential for their roles. His experience in technical account management contributes to the overall success of the company's operations in Warszawa, Woj. Mazowieckie, Polska.
Previous Experience at Hilti Group
Prior to his current role, Michal Cwiek worked at Hilti Group, where he held two positions. He started as a Customer Service Specialist in 2017 for eight months, followed by a role as an E-commerce Support Specialist from 2017 to 2019 in Warsaw, Masovian District, Poland. His responsibilities included providing support for e-commerce operations, enhancing customer experience, and resolving technical issues.
Experience at LPP S.A.
Michal Cwiek also gained experience at LPP S.A., where he worked as a Deputy Store Manager for six months in 2016 and as a Client's Advisor for three months in the same year. His roles involved managing store operations and assisting customers, which provided him with valuable insights into retail management and customer service.
Education and Technical Skills
Michal Cwiek earned a Bachelor of Engineering in Maritime Navigation and Transport from the Maritime University of Szczecin, completing his studies from 2011 to 2015. He furthered his education with Postgraduate Studies in Data Science in Business with R at the University of Warsaw from 2020 to 2021. In addition to his formal education, he actively improves his technical skills in R and SQL during his spare time.
Personal Interests
Outside of his professional pursuits, Michal Cwiek engages in landscape photography as a personal hobby. This interest allows him to explore his creativity and appreciate the natural beauty of his surroundings.