Franca Emilia Bianchini
About Franca Emilia Bianchini
Franca Emilia Bianchini is the Founding Principle Success Manager, EMEA at RudderStack, based in London, England. She has a diverse background in customer success management, having previously worked at companies like Reveal, Braze, and Brandwatch.
Company
Franca Emilia Bianchini is currently working at RudderStack, a customer data platform company. Her role is the Founding Principle Success Manager, EMEA, based in London, England, United Kingdom. She operates in a hybrid work setup, balancing remote and in-office work.
Title
As the Founding Principle Success Manager, EMEA at RudderStack, Franca Emilia Bianchini is responsible for aligning customer success strategies with business goals. She integrates customer feedback with product development to enhance customer satisfaction.
Education and Expertise
Franca Emilia Bianchini holds a Master of Science (MSc) in Marketing from The University of Edinburgh, obtained in 2016. Prior to that, she earned a Bachelor of Science (BSc) in Fashion Technology (formerly Clothing Design and Manufacture) from Heriot-Watt University in 2010. She also accrued 561 UCAS points at St. Margaret's School for Girls, Edinburgh.
Professional Background
Franca Emilia Bianchini has an extensive background in customer success and marketing roles. Her previous positions include Head of Customer Success at Reveal, Manager and Senior Customer Success Manager at Braze, and Senior Customer Success Manager at Brandwatch. She began her career with internships and roles in marketing and retail with companies such as Savills, Monsoon Accessorize, and Hobbs Ltd.
Achievements
Bianchini has a series of notable achievements, including improving customer retention rates by 20% at Braze and contributing to the company's successful IPO in 2021. At Brandwatch, she reduced onboarding time by 30% and received the 'Customer Success Manager of the Year' award. At RudderStack, she led initiatives that resulted in a 15% improvement in customer satisfaction scores. She also regularly shares industry insights at conferences and webinars.