Margaret P.
About Margaret P.
Margaret P. is the Head of Customer Success Operations at RudderStack, with extensive experience in revenue operations and customer engagement.
Company
Margaret P. currently works at RudderStack as the Head of Customer Success Operations. RudderStack specializes in providing data integration solutions for companies looking to streamline their customer data processes.
Title
Margaret P. holds the title of Head of Customer Success Operations at RudderStack.
Education and Expertise
Margaret P. earned a Master of Business Administration (MBA) from Duke University's Fuqua School of Business. She also holds a Bachelor of Arts (BA) in Public Policy and American Institutions from Brown University. Her formal education has equipped her with a robust understanding of revenue operations, customer engagement, and strategic planning.
Background
Margaret P. has extensive experience in customer success and revenue operations. She has held pivotal roles such as Principal Consultant, Revenue Operations, at Logan Consulting from 2019 to 2021, Head of Revenue, GTM, at MarianaIQ (acquired by 8x8) from 2017 to 2018, and Customer Engagement Lead, GTM, at EdSurge from 2015 to 2016. Her early career includes roles at Citi as a Management Associate and at Fidelity Investments as an Associate in Client Services.
Achievements
Margaret P. supervised a cross-functional team of 20 staff members, implementing customer success strategies that increased client retention to over 95%. She spearheaded her organization's first strategy planning offsite event involving the CEO and leadership for annual planning and client strategy sessions. She also collaborated with key stakeholders to create an internal alerting tool, reducing customer-driven escalations by over 30%. Additionally, she led programs that increased product adoption and usage, achieving a Net Dollar Retention of 126%.