Anna Ellis
About Anna Ellis
Anna Ellis is a Customer Service Call Center Supervisor at Rue Gilt Groupe in Louisville, KY, with over 30 years of experience in customer service and management. She holds a Master of Management and Leadership from Campbellsville University and is recognized for her expertise in resource optimization and customer relations.
Work at Rue Gilt Groupe
Anna Ellis has been serving as the Customer Service Call Center Supervisor at Rue Gilt Groupe since 2021. In this role, she focuses on enhancing customer relations and maximizing efficiency through an analytical approach. Her responsibilities include overseeing customer service operations and implementing human resource initiatives. She has contributed to the development of support and sales program offerings, ensuring alignment with organizational goals.
Education and Expertise
Anna Ellis holds a Master of Management and Leadership from Campbellsville University, achieved in 2015. She also earned a Bachelor of Business Administration (B.B.A.) from Mid-Continent University between 2012 and 2014. Additionally, she studied Accounting at Sullivan University, obtaining an Associate of Accounting. Her educational background supports her expertise in resource optimization, EDI, and manual order processing.
Background
Anna Ellis completed her high school education at Fern Creek High, where she studied Honors and received her diploma from 1985 to 1989. She has over 30 years of experience in various roles, including customer service, sales, project management, and Flexera SaaS administration. This extensive background has equipped her with a comprehensive understanding of customer support and operational efficiency.
Achievements
Throughout her career, Anna Ellis has successfully implemented human resource initiatives, focusing on hiring practices, training, and development. She serves as a subject matter expert for customer-facing continuous improvement programs. Her proven track record includes analyzing and developing strategic business plans that align with organizational vision, showcasing her ability to drive business success.