Erin Tucker
About Erin Tucker
Erin Tucker is a Senior Workforce Analyst with over 20 years of experience in customer service. She has held various roles in organizations such as Road Scholar, Monster Worldwide, and Rue Gilt Groupe, demonstrating a strong ability to work with diverse groups globally.
Work at Rue Gilt Groupe
Erin Tucker currently serves as a Senior Workforce Analyst at Rue Gilt Groupe, a position she has held since 2022. In this role, she focuses on workforce management within the customer service division. Prior to her current title, she worked as a Workforce Analyst in the same department starting in 2020. Her responsibilities include analyzing workforce data and optimizing staffing levels to enhance operational efficiency in Boston, Massachusetts.
Previous Experience in Workforce Management
Before joining Rue Gilt Groupe, Erin Tucker worked at Road Scholar, where she held multiple roles, including Workforce Management Analyst from 2015 to 2019 and Supervisor of Workforce Operations for nine months in 2019 to 2020. These positions allowed her to develop her skills in workforce analysis and management in Lowell, Massachusetts. Her experience in these roles contributed to her expertise in managing workforce operations effectively.
Career Background at Monster Worldwide
Erin Tucker has an extensive background with Monster Worldwide, where she held various positions from 2005 to 2012. She started as a Customer Service Representative and progressed to roles such as Sales Help Desk Representative, Customer Service Manager, and Project Manager in Customer Service. Her tenure at Monster Worldwide spanned over seven years, during which she gained significant experience in customer service and project management.
Educational Background in Information Technology
Erin Tucker studied at UMass Lowell, where she focused on Information Technology with an emphasis on Web Design and Development. She completed her studies in 2014, which provided her with foundational knowledge and skills that support her career in workforce management and customer service.
Expertise in Customer Service
With over 20 years of experience in customer service, Erin Tucker has held various roles that have shaped her expertise in the field. She has worked with diverse groups globally and specializes in addressing issues effectively. Her ability to thrive in fast-paced, structured, and team-oriented environments has been a significant factor in her professional success.