Michael Meadows
About Michael Meadows
Michael Meadows is a Customer Experience Manager with over 20 years of experience in managing sales, marketing, and support teams across various industries. He currently works at RunBuggy, where he focuses on customer satisfaction and process improvements.
Current Role at RunBuggy
Michael Meadows serves as the Customer Experience Manager at RunBuggy since 2022. In this role, he collaborates with both internal and external stakeholders to ensure high levels of customer satisfaction and retention. He focuses on identifying and implementing process improvements and best practices to enhance the overall customer experience. Additionally, he utilizes contact center technology to improve service quality and provide effective solutions for users and partners.
Previous Experience in Customer Service Management
Michael Meadows has over 20 years of experience in managing sales, marketing, and support teams across various industries. He held the position of Senior Client Services Manager at Concentrix for four months in 2020. Prior to that, he worked as a Customer Service and Retention Manager at Republic Services for 11 months in 2009. He also served as Manager II, Customer Experience at TTEC for eight years, and as Call Center Operations Manager at Televerde for two years.
Education and Professional Development
Michael Meadows completed his high school education at Tolleson Union High School, earning a High School Diploma from 1989 to 1993. He furthered his education at the University of Phoenix, where he studied Mediation and Conflict Resolution, achieving a Certificate in 2002. This educational background supports his expertise in customer service and conflict resolution.
Career Progression in Customer Support
Throughout his career, Michael has held various roles that contributed to his expertise in customer support. He worked as a Customer Support Consultant while self-employed from 2021 to 2022. Before that, he was a Customer Service Operations Manager at Fiserv for 10 months in 2019. His early career included a role as Customer Service Team Lead at Best Western® Hotels & Resorts from 1994 to 1998.