Brandon V. Smith
About Brandon V. Smith
Brandon V. Smith is a Customer Support Manager at Runwise, with a background in retail management and customer success. He has held various positions in companies such as Walmart and Blackhawk Network, and holds a Bachelor's Degree in Business Information Systems from the University of Nevada-Reno.
Work at Runwise
Brandon V. Smith has been serving as the Customer Support Manager at Runwise since 2022. In this role, he oversees customer support operations, ensuring effective communication and resolution of customer inquiries. Prior to this position, he worked as the Associate Customer Support Manager at Runwise from 2021 to 2022, where he gained valuable experience in customer service management. His current remote position allows him to leverage his skills in managing customer relationships and support processes.
Previous Experience in Retail Management
Brandon V. Smith has a background in retail management, having worked at Walmart as an Assistant Store Manager from 2013 to 2016 in Elko, Nevada. His responsibilities included overseeing store operations and managing staff. Additionally, he served as a Management Intern at Walmart for two months in 2013, gaining early exposure to retail management practices. This experience has contributed to his understanding of customer service dynamics in a retail environment.
Career in Customer Success
Prior to his current role at Runwise, Brandon worked as an Associate Customer Success Manager at Blackhawk Network from 2019 to 2020. In this position, he focused on enhancing customer satisfaction and retention through effective support strategies. He also served as an Account Executive at ITS National LLC from 2016 to 2018, where he developed skills in client relationship management and sales. These roles have equipped him with a strong foundation in customer success principles.
Education and Expertise
Brandon V. Smith earned a Bachelor’s Degree in Business Information Systems from the University of Nevada-Reno, completing his studies from 2009 to 2013. His educational background provides him with a solid understanding of business processes and information systems. He possesses strong skills in Microsoft Word and Microsoft Excel, which enhance his ability to manage customer support operations efficiently. Additionally, he has expertise in public speaking and business writing, valuable assets in his customer support management role.
Diverse Background in Various Industries
Brandon V. Smith has a diverse professional background that spans multiple industries, including transportation, retail management, and operations. This varied experience contributes to his well-rounded approach in customer support management. His roles in different sectors have equipped him with a broad perspective on customer needs and operational challenges, allowing him to effectively address issues and improve customer experiences.