Emily Cohen
About Emily Cohen
Emily Cohen is a Customer Support Manager at Runwise, where she has worked since 2022. She has previously held roles in customer success and support at various companies, including Casting Networks, Inc. and Clutter.
Current Role at Runwise
Emily Cohen serves as the Customer Support Manager at Runwise, a position she has held since 2022. In this role, she is responsible for overseeing customer support operations and ensuring a high level of service for clients. Her experience in customer support enables her to effectively manage a team and address customer inquiries efficiently. Runwise is based in New York, New York, where she contributes to enhancing customer satisfaction and support processes.
Previous Experience in Customer Support
Prior to her current role, Emily Cohen worked at Clutter as a Customer Success Specialist for a brief period in 2022. Before that, she spent one year at Casting Networks, Inc. as the Assistant Manager of Customer Success from 2017 to 2018. She also held the position of Customer Success Representative at the same company from 2015 to 2017. Her roles involved direct interaction with clients and the implementation of strategies to improve customer experiences.
Training and Support Coordination Experience
Emily Cohen worked at Breakdown Services as a Training/Support Coordinator from 2018 to 2019 for nine months. In this role, she focused on providing training and support to users, enhancing their understanding of the services offered. This experience contributed to her skills in customer education and support, which she has applied in her subsequent positions.
Educational Background at Oberlin College
Emily Cohen studied at Oberlin College from 2010 to 2012, completing two years of education. The college is known for its liberal arts curriculum, which likely provided her with a diverse educational foundation. This background may have contributed to her analytical and communication skills, which are essential in her customer support roles.