Darshini T N
About Darshini T N
Darshini T N is an IT Helpdesk Engineer at Rupeek in Bengaluru, Karnataka, India, where she has worked since 2021. She specializes in disk encryption support, data loss prevention monitoring, and system imaging.
Work at Rupeek
Darshini T N has been employed at Rupeek as an IT Helpdesk Engineer since 2021. In this role, she provides technical support for whole disk encryption and decryption for over 5,000 laptops using Sophos Safeguard. She is responsible for monitoring and configuring alerts in Force Point Data Loss Prevention (DLP) systems and preparing reports for alerts generated by these systems. Additionally, she creates system images and integrates laptops and desktops into the domain using Patch Management tools. Darshini also manages after-hours critical escalations and incidents, ensuring support is available in a 24x7 environment.
Previous Experience at Tecqnio Global Solutions
Prior to her current position, Darshini worked at Tecqnio Global Solutions as an Asset Administrator from 2020 to 2021. During her seven-month tenure, she gained experience in asset management and support, contributing to her foundational skills in IT support and administration.
Education and Expertise
Darshini studied at Bangalore University, where she earned a Bachelor of Science (BS) degree in Electrical and Electronics Engineering from 2017 to 2020. This educational background provided her with essential knowledge and skills relevant to her career in IT support and engineering.
Technical Skills and Responsibilities
Darshini possesses experience in creating and managing user accounts in Active Directory. She utilizes Patch Management tools for custom software deployment and asset management. Her role includes handling critical escalations and incidents, showcasing her ability to operate effectively in high-pressure situations within a support environment.