Radhika Mittal
About Radhika Mittal
Radhika Mittal serves as the Director of Customer Experience at Rupeek, where she focuses on enhancing customer satisfaction through innovative strategies. With extensive experience at Myntra and Lodha Group, she has led various initiatives to improve user onboarding, customer engagement, and service resolution.
Current Role at Rupeek
Radhika Mittal serves as the Director of Customer Experience at Rupeek, a position she has held since 2022. In this role, she focuses on enhancing customer interactions and satisfaction through innovative strategies. Her experience in customer experience management is pivotal in driving Rupeek's initiatives aimed at improving user engagement and service delivery.
Professional Experience at Myntra
Radhika Mittal has extensive experience at Myntra, where she held several key positions. She worked as a Senior Manager in the Customer Experience Strategy and Insight Cell from 2018 to 2020, followed by a role as Deputy Director of Customer Experience Strategy and Digital Projects from 2020 to 2021. During her tenure, she innovated user onboarding strategies, designed the online shopper journey, and launched personalized IVR and ChatBot capabilities to enhance customer satisfaction.
Previous Positions at Lodha Group
Before her time at Myntra, Radhika Mittal worked at Lodha Group as Associate General Manager in two capacities. From 2016 to 2017, she led Category Sales and Business Development, and from 2017 to 2018, she focused on Corporate Strategy, Customer Experience, and Marketing Transformation. Her work involved managing the Luxury Offline Sales Portfolio in both Indian and UK markets.
Education and Academic Background
Radhika Mittal holds an MBA from the Indian Institute of Management, Lucknow, where she studied Strategy, Finance, and Marketing from 2014 to 2016. She also earned a Bachelor of Commerce degree from Shri Ram College of Commerce, focusing on Banking, Corporate, Finance, and Securities Law from 2011 to 2014. Her foundational education includes high school at W. H. Smith Memorial School, where she achieved District Rank 1.
Internship and Early Career
Radhika Mittal began her career with an internship at Avendus Capital, where she focused on the Sell-Side Investment Banking Portfolio, specifically in Digital Classifieds and Hyperlocals. She briefly worked with Avendus Capital in 2015 as part of the Digital and Technology Team, gaining insights into the financial sector.