James Choi
About James Choi
James Choi is a Deskside Support Analyst at Russell Investments, where he has worked since 2014. He previously served as a Service Desk Analyst at Telstra from 2012 to 2014 and holds a Bachelor of Information Communication Technology from the University of Western Sydney.
Work at Russell Investments
James Choi has been employed at Russell Investments as a Deskside Support Analyst since 2014. In this role, he provides technical support and assistance to employees, ensuring that IT systems and services operate smoothly. His responsibilities include troubleshooting hardware and software issues, maintaining desktop environments, and facilitating user training. His tenure at Russell Investments spans a decade, reflecting his commitment to the organization and his expertise in IT support.
Previous Experience at Telstra
Prior to his current position, James Choi worked at Telstra as a Service Desk Analyst from 2012 to 2014. During his two-year tenure, he was responsible for managing service requests, providing first-level support, and resolving technical issues for customers. This experience contributed to his foundational knowledge in IT support and customer service, which he has applied in his subsequent roles.
Education and Expertise
James Choi earned a Bachelor of Information Communication Technology from the University of Western Sydney, completing his studies from 2008 to 2011. This academic background provided him with a solid foundation in information technology principles, systems, and practices. His education has equipped him with the necessary skills to excel in his roles within the IT support sector.
Professional Background
James Choi has built a career in IT support, beginning with his role as a Service Desk Analyst at Telstra. His current position as a Deskside Support Analyst at Russell Investments has allowed him to develop further expertise in providing technical assistance and support in a corporate environment. His professional journey reflects a consistent focus on enhancing user experience through effective IT solutions.