Marc Grayston
About Marc Grayston
Marc Grayston serves as the Client Experience Lead and Manager of the EMEA Client Team at Russell Investments, where he has worked since 2021. He manages associates and oversees servicing strategies for large-scale clients, leveraging his extensive background in client services.
Work at Russell Investments
Marc Grayston currently serves as the Client Experience Lead and Manager for the EMEA Client Team at Russell Investments. He has held this position since 2023, contributing to the management of associates within the Client Service structure. His role involves determining servicing strategies for clients and overseeing project management responsibilities for large-scale Investment Solutions clients, including FM, OCIO, and Insurance. Prior to this, he worked as a Senior Client Service Associate at Russell Investments from 2019 to 2021.
Previous Experience in Client Services
Before joining Russell Investments, Marc Grayston held various roles in client services. He worked as a Client Services Supervisor at Selftrade from 2007 to 2010, where he managed client interactions and service delivery. Earlier in his career, he served as a Senior Customer Service Advisor at Adrians Records from 2003 to 2005. These positions provided him with a solid foundation in client service management.
Education and Training
Marc Grayston attended Chalvedon School from 1999 to 2001. This educational background contributed to his development in the professional field, although specific details about his studies or qualifications are not provided.
Project Management Responsibilities
In his current role at Russell Investments, Marc Grayston has project management responsibilities that focus on large-scale clients within the Investment Solutions sector. His work includes managing relationships and service strategies for various client types, such as FM, OCIO, and Insurance, ensuring that their needs are met effectively.
Client Engagement and Communication
Marc Grayston actively engages with prospects, clients, third-party evaluators, and auditors to communicate the company's propositions. His role requires effective communication skills to convey complex information clearly and support the overall client experience.