Mark Lium
About Mark Lium
Mark Lium serves as the Senior Product Owner for Messaging & Collaboration at Russell Investments, where he has worked since 2013. He has extensive experience in incident management and system upgrades, having previously held various roles at Microsoft and Colliers International.
Current Role at Russell Investments
Mark Lium serves as the Senior Product Owner for Messaging & Collaboration at Russell Investments. He has held this position since 2013, contributing over 11 years of experience in the Greater Seattle Area. In this role, he is responsible for overseeing the development and management of messaging systems, ensuring effective collaboration tools are in place to support organizational needs.
Previous Experience at Microsoft
Mark Lium has extensive experience at Microsoft, where he worked in various roles from 1997 to 2009. He started as a Support Engineer, then progressed to Tier 3 Support Escalation Engineer, and later served as an Operations Engineer. During his tenure, he implemented strategies that significantly reduced incidents and improved overall system performance.
Education and Qualifications
Mark Lium has a diverse educational background. He earned a Bachelor of Arts in International Business from Washington State University, studying from 1989 to 1994. He later attended Ecole Supérieure de Commerce de Chambéry for 11 months in 1993, focusing on International Business. He achieved a Master's degree in Information Technology Management from Western Governors University in 2021.
Achievements in Messaging Systems
Throughout his career, Mark Lium has made significant contributions to messaging systems. He developed Powershell scripts for monitoring global messaging health and managed the upgrade from OCS 2007 R2 to Lync 2013, which reduced server count by 33%. His initiatives have led to substantial reductions in incident counts and improved response times across various messaging platforms.
Role at Colliers International
Before joining Russell Investments, Mark Lium worked as the Global Messaging Manager at Colliers International from 2009 to 2013. In this role, he managed global messaging strategies and implemented changes that enhanced operational efficiency and reduced incident counts significantly.