Son Nguyen
About Son Nguyen
Son Nguyen is a Complaints Manager and Senior Product Specialist at Russell Investments in Melbourne, Australia, with over 13 years of experience in the financial services industry. He has held various roles at Russell Investments and has a strong background in financial advice and superannuation.
Work at Russell Investments
Son Nguyen has been employed at Russell Investments since 2019, serving as Complaints Manager and Senior Product Specialist in Melbourne, Australia. In this role, he manages customer complaints and specializes in product-related issues. Prior to this position, he worked as the Manager of Member Services from 2015 to 2018 in Sydney, Australia. He also held a contract role as Product Content Administrator for three months in 2018 in Melbourne. His tenure at Russell Investments reflects a commitment to enhancing customer service and product management within the organization.
Education and Expertise
Son Nguyen holds a Bachelor's Degree in Applied Finance from the University of Western Sydney, where he studied from 2002 to 2005. He furthered his education by obtaining a Graduate Diploma in Financial Planning from Kaplan Online Higher Education, completing the program between 2006 and 2014. With 13 years of experience in the financial services industry, he possesses expertise in financial advice and superannuation, which supports his roles in product specialization and customer service management.
Background
Before returning to Russell Investments, Son Nguyen held a management position at LINK Advice. His career in the financial services sector has been marked by various roles that emphasize customer service and product management. Following the birth of his first child in late 2018, he took a career break, which reflects a balance between professional responsibilities and family commitments.
Career Progression
Son Nguyen's career at Russell Investments has seen him progress through multiple roles, starting as a Product Content Administrator in 2018, then advancing to Manager of Member Services from 2015 to 2018, and currently serving as Complaints Manager and Senior Product Specialist. This trajectory demonstrates his growth and adaptability within the financial services industry, particularly in areas related to customer engagement and product development.