Sophie Imbert, Ccxp, Xmp
About Sophie Imbert, Ccxp, Xmp
Sophie Imbert is the Head of Customer Experience & Transformation at Russell Investments and the Founder & Managing Director of Ideal CX and The Thought Tank, based in Sydney, Australia. She has extensive experience in customer engagement and holds multiple degrees, including an MBA and a Graduate Certificate in Business Analytics.
Current Role at Russell Investments
Sophie Imbert serves as the Head of Customer Experience & Transformation at Russell Investments. She has held this position since 2021, contributing to the company's focus on enhancing customer engagement and transforming service delivery. Her role involves overseeing strategies that improve customer experience and align with the company's objectives.
Experience at Ideal CX
Sophie Imbert is the Founder and Managing Director of Ideal CX, a position she has held since 2019. Based in Sydney, Australia, she has led the organization for five years, focusing on customer experience initiatives and transformation strategies. Her leadership has been pivotal in establishing Ideal CX as a key player in the customer experience sector.
Educational Background
Sophie Imbert has a robust educational background in business and management. She earned her Master of Business Administration (MBA) from Sydney Business School at the University of Wollongong, studying from 2011 to 2014. Additionally, she holds a Bachelor in Business (Applied Finance) from Western Sydney University, where she studied Mathematics and Finance with a sub-major in accounting and statistics from 2004 to 2006.
Previous Roles in Customer Experience
Prior to her current role at Russell Investments, Sophie Imbert worked in various customer experience positions. She was a Customer Experience Lead at Intuit for five months in 2021 and served as Programs Manager at TAFE NSW from 2019 to 2021. Additionally, she held multiple roles at TAFE NSW, including Manager Customer Engagement and Customer Experience Strategist, from 2014 to 2018.
Professional Development and Certifications
Sophie Imbert has pursued several professional development opportunities. She completed the Accelerated Leadership Performance Program Certification at Women & Leadership Australia in 2016. She also obtained a Graduate Certificate in Business Analytics from the University of Wollongong in 2020 and a Certificate IV in Front Line Management from Leadership Management Australia in 2015.