Laura Crespo Armendariz
About Laura Crespo Armendariz
Laura Crespo Armendariz is a Customer Success Manager at RVezy in Ottawa, Ontario, Canada, where she has worked since 2021. She has a diverse background in customer service and management, with previous roles at Subway and Booking.com, and holds a Bachelor's degree in Social Education.
Work at RVezy
Laura Crespo Armendariz has been serving as a Customer Success Manager at RVezy since 2021. In this role, she has been responsible for coaching a team of 20 individuals, which includes 2 team leaders and 18 customer success representatives. Laura conducts monthly one-on-one meetings to provide feedback and support to her team. She also sets specific quarterly objectives and key results (OKRs) for the customer service department, monitoring key performance indicators (KPIs) to ensure the team meets its goals. Additionally, Laura has led multiple RV trade shows in the USA to promote the company.
Previous Work Experience
Before joining RVezy, Laura held various positions in customer service and management. She worked at Booking.com as a Customer Service Partner Specialist from 2019 to 2020. Prior to that, she spent time at Subway, where she progressed through several roles, including Sandwich Artist, Shift Manager, and Assistant Manager from 2015 to 2018. Laura also worked as an Administrative Assistant at the International Language Academy of Canada for four months in 2014.
Education and Expertise
Laura Crespo Armendariz has a diverse educational background. She earned a Bachelor’s degree in Social Education from Universidad Nacional de Educación a Distancia, studying from 2014 to 2018. Additionally, she studied Social Work at Padre Piquer in Madrid, Spain, where she achieved a Diploma in Social Integration from 2012 to 2014. Laura also holds a Diploma in Flight Attendant from the College of Aeronautics in Madrid, completed in 2013. Furthermore, she studied English at the International Language Academy of Canada for 11 months in 2014 and completed the Smart Serve Responsible Alcohol Beverage Service Training Program in Toronto.
Coaching and Leadership Skills
In her current role at RVezy, Laura demonstrates strong coaching and leadership skills. She manages a team of 20 members, providing guidance and feedback during monthly one-on-one meetings. Her ability to set specific quarterly objectives and monitor KPIs reflects her commitment to team development and performance improvement. Laura's experience in leading teams and managing customer success initiatives positions her as a valuable asset in her field.