Cynthia La Hue
About Cynthia La Hue
Cynthia La Hue serves as the Premium Accounting Manager at Ryan Specialty, where she has worked since 2015. She manages multiple customer accounting teams, develops key performance indicators, and maintains strong relationships with various stakeholders in the insurance industry.
Work at Ryan Specialty
Cynthia La Hue has served as the Premium Accounting Manager at Ryan Specialty since 2015. In this role, she manages four customer accounting teams, each focusing on different operational aspects. Her responsibilities include overseeing the identification and recovery of aged accounts receivable, resolving payment issues, and addressing billing discrepancies. Under her management, the teams handle a high volume of customer inquiries, achieving a first response rate exceeding 90%. This performance reflects her commitment to efficient customer service and operational excellence.
Education and Expertise
Cynthia La Hue holds an Associate of Arts degree in Business Administration and Management from The Community College of Baltimore County. She furthered her education at the University of Maryland Global Campus, where she earned a Bachelor of Business Administration with a minor in Accounting. Her academic background provides a strong foundation for her role in premium accounting, where she develops and maintains key performance indicators (KPIs) and standard operating procedures (SOPs) for her teams.
Background
Cynthia La Hue has built a career in accounting and customer service within the insurance industry. She has cultivated strong relationships with retail insurance agencies, insurance suppliers, finance company partners, and insureds. Her experience in managing customer accounting teams and her focus on operational efficiency have positioned her as a key player in her department.
Achievements
In recognition of her contributions, Cynthia La Hue received the 2019 Bill Salladin Spirit/President's Club Award. This accolade highlights her dedication to her role and her ability to foster a positive work environment while achieving departmental goals.