Fredrik Olsson
About Fredrik Olsson
Fredrik Olsson is an IT Solution Architect currently employed at Saab in Linköping, Sweden. With over 15 years of experience in service management and a strong background in various roles across multiple companies, he is known for fostering a positive and solution-focused work environment.
Work at Saab
Fredrik Olsson currently serves as an IT Solution Architect at Saab, a position he has held since 2022. He has previously worked at Saab in various roles, including Service Management SME and Process Development from 2017 to 2022, and as a Field Engineer, Installation Planner, Service Request Manager, and Service Desk Agent from 1990 to 2000. His extensive experience at Saab spans over two decades, contributing to his deep understanding of IT solutions and service management within the organization.
Education and Expertise
Fredrik Olsson studied at Rudbecksskolan Technical College in Örebro, where he focused on Electrical, Electronic, and Communications Engineering Technology. He earned a degree as an Electronics Engineer, completing his studies from 1984 to 1988. His educational background supports his extensive expertise in IT service management and solution architecture, enabling him to effectively manage complex service level agreements and performance targets.
Background
Fredrik Olsson has over 15 years of experience working in international and multicultural environments for global companies. His career includes significant roles at Orange Business Services, where he worked in various capacities from 2008 to 2017, including IT Service Management SME and Process Improvement Manager. He has also held positions at CSC, where he gained experience as an Incident Manager and Service Level Manager. His diverse background has equipped him with a comprehensive understanding of service management processes.
Achievements
Fredrik Olsson is recognized for creating a positive and solution-focused environment within teams. Colleagues describe him as pragmatic and capable of balancing end-to-end thinking with attention to detail. He has demonstrated a strong ability to translate complex service level agreements into actionable performance metrics. His extensive experience in managing service management processes throughout their lifecycle further highlights his contributions to the field.
Previous Roles and Experience
Throughout his career, Fredrik Olsson has held various positions that have contributed to his expertise in IT service management. He worked at Orange Business Services in roles such as Capacity Manager and Process Implementation Manager from 2011 to 2013. He also served as an IT Service Management SME at Väderstad AB for a brief period in 2022. His tenure at CSC included roles as a Project Manager and Incident and Problem Manager, showcasing his versatility and depth of experience in the IT sector.