Mattias Bäcklund
About Mattias Bäcklund
Mattias Bäcklund is an IT Solution Manager with extensive experience in customer service and change management. He has worked for various companies, including CSC and DXC Technology, primarily in Virginia, United States.
Current Role at Dxc Technology
Mattias Bäcklund currently serves as a Csat Analyst and Service Request Manager at Dxc Technology. He has held these positions since 2017, contributing to the company's operations in Virginia, United States. His responsibilities include analyzing customer satisfaction metrics and managing service requests, ensuring efficient service delivery and client engagement.
Previous Experience at Csc
Mattias Bäcklund has extensive experience at Csc, where he worked in various roles from 2011 to 2017. He began as a Customer Services Specialist and later transitioned to roles including Work Flow Analyst, Change Manager, Csat Analyst, and Service Request Manager. His tenure at Csc spanned six years, primarily in Falls Church, Virginia, where he developed skills in workflow management and customer service.
Education and Expertise
Mattias Bäcklund studied at Linköping University from 2007 to 2012, where he earned a Bachelor's degree in Communication and Graphic Design. This educational background provided him with a strong foundation in visual communication and design principles, which he has applied throughout his career in IT solutions and customer service.
Early Career at Dfind It and Proffice
Before his roles at Csc, Mattias Bäcklund worked as a Client Services Specialist at Dfind It for six months in 2010-2011 in Stockholm, Sweden. He also gained experience as a Customer Service Agent at Proffice from 2007 to 2008. These early positions contributed to his development in customer service and client relations.