Susan Jansson
About Susan Jansson
Susan Jansson is a Queue Coordinator currently employed at Saab in Stockholm, Sweden. She has over 18 years of experience in service delivery and technical support, having previously worked at Csc in various roles for over a decade.
Work at Saab
Susan Jansson has been employed at Saab since 2017, serving as a Queue Coordinator. In this role, she is responsible for managing and optimizing the flow of work within the organization. Her position involves coordinating tasks and ensuring that service requests are handled efficiently. Saab is known for its focus on innovation and technology in the aerospace and defense sectors, providing a dynamic environment for Jansson's professional contributions.
Previous Experience at Csc
Prior to her current role at Saab, Susan Jansson worked at Csc for a total of ten years in various capacities. From 2001 to 2011, she served as a Professional Technical Support, Second Line, where she provided advanced technical assistance to clients. Additionally, she held the position of Service Delivery Coordinator from 2009 to 2017, overseeing service requests and ensuring customer satisfaction. Her earlier roles included Field Service Technician and Service Desk Agent from 1999 to 2001, where she gained foundational experience in technical support and service delivery.
Education and Expertise
The educational background of Susan Jansson is not explicitly detailed in the provided information. However, her extensive experience in technical support and service delivery indicates a strong foundation in customer service and technical problem-solving. Her roles have required a deep understanding of service management processes, which she has developed over her career.
Career Timeline
Susan Jansson's career spans over two decades, beginning in 1999. She started as a Field Service Technician and Service Desk Agent at Csc, where she worked for two years. She then transitioned to Professional Technical Support, Second Line, from 2001 to 2011, followed by a role as Service Delivery Coordinator until 2017. Since then, she has been with Saab as a Queue Coordinator, marking a significant progression in her professional journey.