Ayesha Shakir
About Ayesha Shakir
Ayesha Shakir serves as an Account Specialist I at Safe-Guard Products International, where she analyzes clients' business needs and implements change management strategies. With a diverse background in customer service roles across several companies, she has developed expertise in managing escalated claims and facilitating incentive programs.
Work at Safe-Guard Products International
Ayesha Shakir serves as an Account Specialist I at Safe-Guard Products International since 2024. In this role, she analyzes clients' business needs and implements change management strategies to address escalated claims and accounting issues. Ayesha plays a significant role in launching new programs and expanding product offerings. She also facilitates incentive payments and bonus programs, ensuring that client-specific details are managed effectively. Ayesha engages in educational e-courses to enhance her knowledge of Safe-Guard products.
Previous Employment Experience
Before joining Safe-Guard Products International, Ayesha held several positions in customer service and client success. She worked at Zelis from 2018 to 2022, where she progressed from Customer Care Specialist to Senior Customer Care Specialist and then to Client Service Specialist. Ayesha also served as a Strategic Client Success Specialist at Purchasing Power from 2022 to 2023. Earlier in her career, she was a Customer Service Representative at The Alliance from 2016 to 2018 and a Customer Care Advocate at UnitedHealth Group from 2015 to 2016.
Education and Professional Development
Ayesha Shakir studied at Reinhardt University for four months in 2009. She actively participates in educational e-courses to expand her knowledge of Safe-Guard products and stay updated on industry trends and client-specific details. This commitment to professional development supports her effectiveness in her current role.
Skills and Responsibilities
In her current position, Ayesha Shakir analyzes business needs and implements strategies to resolve complex claims and accounting issues. She is responsible for facilitating incentive payments and bonus programs, which are crucial for client satisfaction. Her ability to engage in change management and program launches demonstrates her skills in client relations and operational efficiency.