Lane Baker
About Lane Baker
Lane Baker is a Senior Manager in IT Asset & Service Management Operations with extensive experience in customer support and IT management. He has held various managerial roles across multiple organizations, demonstrating a strong focus on customer satisfaction and operational efficiency.
Work at Safe-Guard Products International
Lane Baker currently holds two positions at Safe-Guard Products. He serves as the Senior Manager of IT Asset & Service Management Operations since 2020, and as the Support Operations Manager since 2015. In these roles, he focuses on managing IT support centers, developing customer-centric support plans, and ensuring customer satisfaction. His responsibilities include overseeing initiatives, proposals, and business development efforts that align with the company's operational goals.
Education and Expertise
Lane Baker earned a Bachelor of Science degree in Computer Science from Berry College, where he studied from 1986 to 1989. His educational background provides a strong foundation for his extensive experience in IT asset management and support operations. He possesses comprehensive knowledge of industry business practices and product/service offerings, which enhances his ability to manage multiple platforms, including SaaS and independent application support.
Background in IT Management
Lane Baker has a diverse background in IT management, having worked in various roles across multiple organizations. He served as the National Director of Operations and Support at MedQuist (now M*Modal) from 1995 to 2001. He then worked at CribMaster as Management - Support Operations from 2011 to 2013, and at Numerex Corp. as Manager from 2013 to 2015. His experience spans over two decades, focusing on creating and executing policies and procedures that enhance customer support.
Professional Achievements
Lane Baker is recognized for his ability to build high-performance, value-based, long-term customer relationships. He has successfully created and executed customer-centric support plans that include multiple policies, procedures, and follow-up programs. His efforts have consistently delivered results, contributing to customer satisfaction and operational efficiency in the organizations he has served.
Teaching Experience
Lane Baker has experience in education, having worked as an Instructor at Chattahoochee Technical College from 2010 to 2011. This role allowed him to share his knowledge and expertise in technology with students, further enhancing his understanding of the educational landscape and the importance of effective communication in IT.