Matt Carter
About Matt Carter
Matt Carter serves as the Vice President of Operations, bringing extensive experience in customer support and operational management from various companies, including Cbeyond and Harley-Davidson. He is recognized for his leadership in talent management and for developing processes that enhance operational efficiency.
Work at Safe-Guard Products International
Matt Carter serves as the Vice President of Operations at Safe-Guard Products International. In this role, he oversees operational strategies and initiatives to enhance the company's efficiency and effectiveness. His leadership is focused on aligning operational processes with the company's mission and culture.
Previous Experience in Customer Support and Operations
Prior to his current position, Matt Carter held various roles that contributed to his expertise in customer support and operations. He worked at Cbeyond as the Director of Customer Support Operations from 2010 to 2014, where he managed customer support strategies. His experience also includes positions at Prism Pointe Technologies as Help Desk Manager and at Harley-Davidson Motor Company as Knowledge Center Manager.
Education and Expertise
Matt Carter studied at Bowie State University from 1983 to 1988. His educational background laid the foundation for his career in technology and operations. He has developed a strong expertise in talent management methodologies, focusing on training, development, coaching, and mentoring.
Achievements in Operational Efficiency
Carter is recognized for implementing repeatable processes that improved the consistency of solutions and customer satisfaction. He has developed innovative programs that significantly enhanced operational efficiency, contributing to positive revenue streams and talent retention within organizations.
Background in Technology and Network Management
Matt Carter has a background in technology and network management, having worked as a Network Engineer at Tensar International and as a Network Administrator at Equitable. His technical expertise spans several years and various roles, contributing to his comprehensive understanding of operational processes.