Mel Whitlock
About Mel Whitlock
Mel Whitlock is a Telephony Engineer with extensive experience in configuring and troubleshooting Cisco PCCE 11.6 and related components. He has worked in various technical roles at companies such as Cricket Wireless, Verizon, and Safe-Guard Products International, and holds a Bachelor of Science in International Business from Colorado Technical University.
Work at Safe-Guard Products International
Mel Whitlock has held multiple roles at Safe-Guard Products International, starting as a Tier 2 IT Support Analyst from 2016 to 2019. He then transitioned to the role of Telephony Administrator from 2019 to 2021. Since 2021, he has been serving as a Telephony Engineer. In these positions, he has collaborated with infrastructure teams, managers, and agents to ensure effective telecommunication operations.
Education and Expertise
Mel Whitlock earned a Bachelor of Science degree in International Business from Colorado Technical University, studying from 2011 to 2014. His educational background is complemented by his experience in configuring and troubleshooting Cisco PCCE 11.6, including components such as Finesse, CUIC, and CVP. He also manages various systems, including Harmony Knoahsoft, Teleopti, and Microsoft SQL.
Background in Telecommunications Support
Before joining Safe-Guard Products International, Mel Whitlock worked at Verizon as a Tier 2 Technical Support Coordinator from 2007 to 2015. He provided management support in the Huntsville, Alabama area. He also served as a Help Desk Analyst/Trainer at Cricket Wireless for seven months in 2015-2016, where he developed skills in customer support and technical training.
Technical Skills and Systems Management
Mel Whitlock possesses extensive technical skills in managing and supporting various telecommunication systems. He is proficient in developing and maintaining standard configurations, procedures, and guidelines for voice and data services. His responsibilities include serving as a point of contact with ISPs for installing and testing WAN/Internet circuits at remote sites.