Julie Brewer
About Julie Brewer
Julie Brewer is a Senior Telecom Engineer with over 14 years of experience at Safe Auto Insurance. She specializes in Modular Messaging, Avaya systems, and workforce management, and holds a Bachelor's degree in Management from Indiana Wesleyan University.
Work at SafeAuto
Julie Brewer has been employed at Safe Auto Insurance since 2010, serving as a Senior Telecom Engineer. In this role, she is responsible for implementing and managing telecommunications systems that support the company's call center operations. Her expertise in Avaya systems allows her to optimize communication processes and enhance overall performance within the organization.
Education and Expertise
Julie Brewer attended Indiana Wesleyan University, where she studied Management. She earned a Bachelor of Science degree from 1995 to 2000, completing her studies over a five-year period. Additionally, she achieved another Bachelor's degree in Management from 1997 to 2000, further solidifying her educational background in this field.
Telecommunications Skills
Julie Brewer possesses extensive skills in telecommunications, particularly in Modular Messaging, which facilitates efficient communication solutions. She is experienced in using IEX for workforce management in call centers and specializes in supporting call center operations. Her proficiency in NICE Recording enhances call monitoring and quality assurance, contributing to improved service delivery.
Call Center Operations Support
With a focus on call center operations, Julie Brewer utilizes IQ Reporting and Administration to enhance performance metrics. Her expertise in Avaya systems and workforce management tools allows her to effectively support the operational needs of call centers, ensuring that communication processes run smoothly and efficiently.