Karla Michaud
About Karla Michaud
Karla Michaud is a Training and Quality Assurance Manager at SafeAuto, where she has worked since 2021. She has extensive experience in operations and quality assurance, having held various roles at SafeAuto and Senture, LLC, and holds a Bachelor of Science in Accounting from Western Kentucky University.
Current Role as Training/QA Manager
Karla Michaud currently serves as the Training and Quality Assurance Manager at SafeAuto. She has held this position since 2021. In her role, she is responsible for overseeing training programs and ensuring quality standards are met within the organization. Her expertise contributes to the development of effective training strategies that enhance employee performance and service quality.
Previous Experience at SafeAuto
Before her current role, Karla Michaud worked at SafeAuto in various capacities. She served as Operations Manager from 2019 to 2021, where she managed operational processes and team performance. Prior to that, she was a Contact Center Supervisor from 2013 to 2019, focusing on customer service and team management. Her tenure at SafeAuto spanned a total of eight years.
Experience at Senture, LLC
Karla Michaud worked as a Quality Assurance Manager at Senture, LLC from 2010 to 2012. In this role, she was responsible for implementing quality assurance processes and ensuring compliance with company standards. Her experience at Senture provided her with a solid foundation in quality management practices.
Educational Background in Accounting
Karla Michaud studied at Western Kentucky University, where she earned a Bachelor of Science in Accounting. Her academic journey spanned from 1999 to 2003. This educational background has equipped her with the financial knowledge and analytical skills applicable in her professional roles.