Jaime Unger
About Jaime Unger
Jaime Unger is the Director of Account Management at SafeGraph, where he has worked since 2022. He has extensive experience in customer success and account management, having held various roles at companies such as ResearchGate, Samanage, and SolarWinds.
Current Role at SafeGraph
Jaime Unger serves as the Director of Account Management at SafeGraph, a position held since 2022. In this role, Jaime focuses on managing customer relationships and ensuring client satisfaction. Responsibilities include acting as a liaison between customers and internal teams, effectively communicating customer use cases and needs. Jaime's work involves demonstrating value to clients and managing complex sales cycles to minimize churn.
Previous Experience in Account Management
Prior to joining SafeGraph, Jaime Unger held several positions in account management and customer success. Jaime worked at SolarWinds as an Account Manager in ITSM from 2019 to 2020. Before that, Jaime served as a Customer Success Manager at Samanage from 2018 to 2019. Jaime also spent one year as an Account Manager at ResearchGate from 2017 to 2018, where responsibilities included developing relationships with stakeholders.
Background in Business Development
Jaime Unger has a background in business development, having worked as a Global Business Development Representative at ResearchGate from 2016 to 2017. This role involved identifying new business opportunities and supporting the company's growth in the Berlin area. Jaime's experience in business development complements the skills acquired in account management and customer success roles.
Educational Qualifications
Jaime Unger studied at the University of North Carolina at Chapel Hill, where a Bachelor of Science (B.S.) degree in Psychology was achieved. This educational background provides a foundation for understanding customer behavior and enhancing relationship management skills in professional settings.
Experience in Educational Travel
Earlier in Jaime's career, Jaime worked as an Educational Travel Specialist at WorldStrides from 2014 to 2015. This role involved on-site responsibilities in Charlottesville, Virginia, and contributed to Jaime's experience in customer interaction and service delivery within the educational sector.