Madison Smith, Msmit
About Madison Smith, Msmit
Madison Smith serves as the Client Services Manager at SafeGuard Cyber, where she has worked since 2021. With a background in client services and support roles, she has over a decade of experience in the Charlottesville, Virginia area, including previous positions at Silverchair and Trader Joe's.
Current Role at SafeGuard Cyber
Madison Smith serves as the Client Services Manager at SafeGuard Cyber, a position she has held since 2021. In this role, she is responsible for overseeing client services operations and ensuring customer satisfaction. Madison participates in team strategy, vision, and budget planning, contributing to the overall direction of the client services department. She also works closely with Product and Development teams to ensure that the support team is involved in new initiatives, advocating for customer needs.
Previous Experience at SafeGuard Cyber
Prior to her current role, Madison worked at SafeGuard Cyber as the Client Services Team Lead from 2018 to 2021. During her tenure, she provided guidance and coaching for complex customer inquiries and took over tickets when necessary. Madison identified staffing gaps and made hiring proposals to the VP of World Wide Customer Success, showcasing her leadership capabilities and commitment to improving team performance.
Experience at Silverchair
Madison's experience at Silverchair spans six years, where she held multiple roles. She began as a Tier 2 Support Analyst in Client Services from 2012 to 2018, providing technical support and ensuring client satisfaction. Additionally, she worked as a Content Quality Assurance Analyst for five months in 2012, where she focused on maintaining content quality standards. This experience contributed to her expertise in client services and technical support.
Educational Background
Madison holds a Bachelor of Arts (B.A.) in Political Science and Government from Longwood University, where she studied from 2007 to 2011. She furthered her education by obtaining a Master of Science (M.S.) in Management of Information Technology from the University of Virginia, completing her studies in 2020. This educational background provides her with a strong foundation in both political and technical aspects relevant to her career.
Early Career and Internships
Madison's early career includes various roles that contributed to her professional development. She interned for a Congressman in 2010 for two months, gaining insights into governmental operations. Additionally, she worked briefly as an Executive Administrative Assistant at General Dynamics Information Technology in 2012 and as a Crew Member at Trader Joe's from 2012 to 2023, where she developed customer service skills over an 11-year period.