Ryan Sparks
About Ryan Sparks
Ryan Sparks is the Senior Director of Customer Engineering at SafeGuard Cyber, where he has worked since 2024. With over 20 years of experience in IT hardware and software, he previously held various roles at Absolute Software and Dell, Inc.
Current Role at SafeGuard Cyber
Ryan Sparks serves as the Senior Director of Customer Engineering at SafeGuard Cyber, a position he has held since 2024. In this role, he focuses on leading customer engineering initiatives and ensuring the successful implementation of solutions for clients. His responsibilities include overseeing technical account management and fostering strong relationships with customers to enhance their experience with the company's offerings.
Previous Experience at Absolute Software
Prior to joining SafeGuard Cyber, Ryan Sparks worked at Absolute Software for 13 years, from 2009 to 2022. He held various positions, including Sales Engineer, Account Executive, and Sales Engineering Manager for North America. His tenure at Absolute Software allowed him to develop a deep understanding of customer needs and technical solutions, contributing to his expertise in customer engineering.
Experience at Dell, Inc.
Ryan Sparks has a significant background at Dell, Inc., where he worked from 2004 to 2007. He held multiple roles, including State and Local Government / K-12 - HiEd / Healthcare Sales Manager, Account Development Manager, and Middle Market Relationship Sales Representative. His experience at Dell provided him with a solid foundation in sales and customer relationship management within the IT sector.
Educational Background
Ryan Sparks studied at Arizona State University, where he earned a Bachelor of Science degree in Justice Studies with a minor in Business Administration. His academic journey spanned from 1996 to 2001, equipping him with knowledge that complements his extensive experience in the IT industry.
Professional Skills and Expertise
With over 20 years of experience in IT hardware and software environments, Ryan Sparks possesses a strong ability to engage with customers at various levels. He is known for quickly learning new technologies and becoming a trusted advisor for complex solutions. His background in technical account management enhances his capability to build and maintain customer relationships effectively.