Zak Kosma
About Zak Kosma
Zak Kosma is a Remote Support Specialist with extensive experience in customer service and project management. He has worked in various roles across multiple companies, focusing on improving service quality and supporting clients with specific needs.
Current Role at SafeinHome
Zak Kosma has been serving as a Remote Support Specialist at SafeinHome since 2019. In this role, he engages in face-to-face video chats and observes live camera footage to provide support to disabled adults using smart devices and technology. He has developed and implemented numerous feature requests and changes to client service plans, which have enhanced service quality and reduced negative interactions. His work focuses on improving client experiences and ensuring effective support.
Previous Experience in Customer Service
Prior to his current position, Zak worked as a Customer Service Representative at Fandor from 2017 to 2018. He also held roles in Craft Services at Kontent Films in 2018 and CBS Films Inc. in 2019, both for short durations. His experience in customer service and support roles has contributed to his skills in managing client interactions and service plans.
Background in Quality Assurance
Zak Kosma worked as a QA Engineer at Sovolve from 2015 to 2016. This experience provided him with a foundation in quality assurance processes, which he later applied in his customer service and support roles. His technical background supports his ability to manage projects effectively.
Educational Background
Zak studied Business at Berkeley City College in 2017. Although his time there was brief, it provided him with foundational knowledge that he has applied in his professional roles, particularly in client service and support.
Contributions to Training and Development
In his role at SafeinHome, Zak authored training manuals and call guidelines to assist trainers and new hires. These resources are designed to improve understanding of procedures and enhance the training of support specialists. His contributions aim to streamline training processes and improve overall service delivery.