Brandon Dean
About Brandon Dean
Brandon Dean is a Support Engineer with over a decade of experience in customer support roles across various industries. He has worked for several organizations, including Safety National and Centene Corporation, and holds degrees in Computer Networking Systems and Information Cybersecurity Systems from ITT Technical Institute.
Current Role at Safety National
Brandon Dean has been employed as a Support Engineer at Safety National since 2022. In this role, he applies his extensive background in customer support and technical assistance to enhance operational efficiency. His responsibilities include troubleshooting technical issues, providing support to clients, and ensuring that systems function smoothly. His tenure at Safety National has allowed him to further develop his skills in a collaborative environment.
Previous Experience in Customer Support
Brandon Dean has over a decade of experience in customer support roles across various industries. His career began at McDonald's as a Floor Supervisor from 2010 to 2013, where he developed foundational leadership skills. He then transitioned to technical support roles, including positions at American Equity Mortgage, Inc. and Retail Technology Group. Most notably, he worked at Centene Corporation as an IT Support Specialist from 2016 to 2021, where he honed his technical expertise and customer service skills.
Educational Background
Brandon Dean studied at ITT Technical Institute, where he earned an Associate of Applied Science in Computer Networking Systems from 2010 to 2012. He continued his education at the same institution, obtaining a Bachelor's Degree in Information Cybersecurity Systems from 2012 to 2014. His educational background has equipped him with the technical knowledge necessary for his roles in IT support and engineering.
Skills and Competencies
Brandon Dean is recognized for maintaining composure and effectiveness under pressure. He demonstrates strong leadership skills and has a natural ability to train and teach others. His exceptional time management skills contribute to team success in collaborative environments. These competencies have been essential in his various roles, particularly in high-demand situations.
Career Progression
Brandon Dean's career progression reflects a steady advancement in technical support roles. After starting as a Floor Supervisor at McDonald's, he moved into IT support positions, including roles at American Equity Mortgage, Inc., Centene Corporation, and CenterPointe Hospital. His diverse experiences have contributed to his comprehensive understanding of customer support and technical systems, culminating in his current position at Safety National.