Ken Jackson
About Ken Jackson
Ken Jackson is a Senior Reinsurance Claims Manager at Safety National, with extensive experience in the insurance industry, including 16 years at QBE Insurance. He has a strong background in claims management, having implemented significant process improvements that enhanced efficiency and reduced payment times.
Work at Safety National
Ken Jackson serves as the Senior Reinsurance Claims Manager at Safety National. He has held this position since 2020. In this role, he has focused on enhancing claims processing efficiency and implementing innovative solutions to improve operational workflows.
Previous Experience at QBE Insurance
Prior to joining Safety National, Ken Jackson worked at QBE Insurance for 16 years. He held the position of Vice President, Reinsurance Claims from 2004 to 2020. Before that, he served as Assistant Vice President Claims from 2000 to 2004. During his tenure, he played a crucial role in streamlining claims processes.
Background in Claims Management
Ken Jackson began his career in claims management at Liberty Mutual Insurance, where he worked as a Claims Adjuster from 1984 to 1986. This early experience laid the foundation for his extensive career in the reinsurance claims sector.
Education and Training
Ken Jackson studied at Nassau Community College, earning an Associate of Liberal Arts with an English Minor, and was inducted into Phi Theta Kappa. He also completed training at the Intermediaries & Underwriting Association (IRU) and the IACP (formerly Excess Surplus Lines Association), enhancing his expertise in the field.
Achievements in Claims Processing
Ken Jackson has implemented significant improvements in claims processing. He created a 'bridge' between operating and financial systems, which automated claims processing and reduced payment times from 7 days to 3 days. He also developed a disaster recovery plan that established a paperless environment, facilitating remote working capabilities.