Shalyn Gregory
About Shalyn Gregory
Shalyn Gregory serves as the Assistant Vice President of Valued Customer Experience at Safety National, where she has worked in various roles since 2009. She holds a BA in English - Technical Communication from Missouri State University and has extensive experience in technical operations and customer service.
Current Role at Safety National
Shalyn Gregory serves as the Assistant Vice President of Valued Customer Experience at Safety National. She has held this position since 2018, contributing to the enhancement of customer interactions and overall service quality. In addition to her current role, she has been involved in various capacities within the organization, including Director of Technical Operations - Policy Services & Administration since 2015 and IS Project Manager since 2017.
Previous Positions at Safety National
Shalyn Gregory has a history of diverse roles at Safety National. She worked as a Consultant Documentation and Training Specialist from 2009 to 2010 and later as a PSA Systems Documentation, Training and E-Learning Design Analyst from 2010 to 2011. Additionally, she served as the PSA Technical Operations Manager from 2012 to 2015, where she managed technical operations and contributed to process improvements.
Experience at Anheuser-Busch InBev
Before her tenure at Safety National, Shalyn Gregory worked at Anheuser-Busch InBev as a Consultant Technical Writer/Business Analyst from 2001 to 2009. In this role, she focused on technical writing and business analysis, enhancing documentation processes and supporting operational efficiency.
Education and Academic Background
Shalyn Gregory studied at the University of Missouri-Columbia from 1995 to 1997. She later attended Missouri State University, where she earned a Bachelor of Arts in English with a focus on Technical Communication from 1998 to 2001. Her educational background has provided her with the skills necessary for her roles in documentation, training, and customer experience.