Aleksandar Pavlović
About Aleksandar Pavlović
Aleksandar Pavlović serves as the Claims Experience Team Lead at SafetyWing, where he employs a data-driven approach to improve customer operations. With a background in customer support and success management, he focuses on enhancing customer satisfaction and operational efficiency.
Work at SafetyWing
Aleksandar Pavlović has been serving as the Claims Experience Team Lead at SafetyWing since 2024. In this role, he employs a data-driven approach to refine processes and enhance efficiency within customer operations. His focus on maximizing customer satisfaction is informed by strategic decision-making based on customer insights.
Previous Experience at Labster
Prior to his current position, Aleksandar worked at Labster in various roles. He served as a Customer Support Agent from 2020 to 2023, where he developed foundational skills in customer service. He advanced to the role of Customer Support Team Lead from 2023 to 2024, overseeing support operations. Additionally, he contributed as an LMS Support Subject Matter Expert from 2021 to 2024, enhancing technical support and knowledge sharing.
Experience at Reaktion.com
In 2023, Aleksandar worked as a Customer Success Manager at Reaktion.com for a duration of four months. This role involved engaging with customers to ensure their success and satisfaction with the company's offerings.
Education and Expertise
Aleksandar holds a Bachelor's degree in Biology from the Faculty of Science, University of Kragujevac. He also studied at Druga Kragujevačka Gimnazija, where he achieved a general education. Additionally, he completed a program at Reforge, focusing on Product, which has contributed to his strategic vision in operational excellence.
Skills and Focus Areas
Aleksandar possesses strong skills in stakeholder engagement and service optimization. His expertise in technical support aids in troubleshooting and facilitating knowledge sharing. He applies a strategic vision to promote operational excellence and aims to make a meaningful impact on business success.