Mandy 👋
About Mandy 👋
Mandy serves as the Head of Customer Success at SafetyWing, where she has worked since 2020. She has a background in marketing, website design, and customer experience optimization, along with previous roles in anesthesia coordination and creative project management.
Work at SafetyWing
Mandy has been serving as the Head of Customer Success at SafetyWing since 2020. In this role, she focuses on enhancing customer experiences and optimizing operational functions. Her responsibilities include overseeing customer support initiatives and ensuring that the team meets its objectives. Mandy's proactive approach allows her to identify areas for improvement and implement strategies that benefit both customers and staff.
Previous Experience at Colorado Springs Pediatric Dentistry
Before joining SafetyWing, Mandy worked at Colorado Springs Pediatric Dentistry, PC as the Anesthesia & Outreach Coordinator from 2012 to 2020. During her eight years in this position, she managed outreach efforts and coordinated anesthesia services, contributing to the clinic's operational efficiency. Her experience in this role provided her with valuable insights into customer service and healthcare operations.
Experience at FightMediocrity
Mandy held the position of Creative Project Manager at FightMediocrity from 2014 to 2020. In this capacity, she was responsible for managing creative projects and liaising with partners. Her role involved negotiating contracts and supporting business development initiatives. This experience enhanced her skills in project management and collaboration.
Skills in Marketing and Website Design
Mandy possesses skills in marketing and website design, which reflect her technical and creative abilities. Her expertise allows her to contribute to the development of marketing strategies and improve online presence. This skill set supports her current role by enabling her to optimize customer engagement through effective digital channels.
Focus on Optimization and Team Goals
Mandy is known for her strong focus on optimizing day-to-day functions and experiences for customers and staff. She takes a proactive approach to her work, often filling necessary roles to achieve team goals. Her commitment to process improvement and operational excellence is evident in her management style and interactions with team members.