Thomas Kissane
About Thomas Kissane
Thomas Kissane serves as the Head of Platform Success at SafetyWing, where he leads a team focused on enhancing customer experiences. With a background in customer success across various industries, he emphasizes the importance of customer success as a company-wide priority.
Work at SafetyWing
Thomas Kissane serves as the Head of Platform Success at SafetyWing since 2022. In this role, he leads a team of success managers who collaborate with HR and freelancer platforms. His focus is on enhancing the platform experience throughout the customer journey, from onboarding to renewal. This position allows him to apply his extensive experience in customer success management to improve user satisfaction and engagement.
Previous Experience in Customer Success
Before joining SafetyWing, Thomas Kissane held several key positions in customer success. He worked at Forma as the Head of Customer Success from 2020 to 2022. Prior to that, he was the Director of Customer Success at Amino from 2018 to 2019. His experience also includes serving as the Senior Director of Account Management at Caremerge from 2015 to 2018, where he was involved in remote operations. His roles have consistently focused on building customer relationships and delivering measurable business results.
Background in Digital Production and Project Management
Thomas Kissane began his career in digital production and project management. He worked as a Digital Producer at Upshot Agency for 11 months in 2013 in Chicago. Additionally, he served as a Project Manager at Saatchi & Saatchi X from 2011 to 2013. These roles provided him with foundational skills in managing projects and understanding client needs, which he later applied to customer success management.
Education and Expertise
Thomas Kissane earned a Bachelor of Science degree from the University of Illinois Urbana-Champaign, where he studied Advertising and Spanish. His educational background supports his specialization in customer experience design and brand development. He has developed expertise in internal process development and member support services, which are critical in his current role and previous positions.
Philosophy on Customer Success
Thomas Kissane believes that customer success should be a company-wide priority rather than limited to a single department. This philosophy has guided his approach in various roles, emphasizing the importance of fostering genuine customer relationships. His focus on collaboration across departments aims to enhance overall customer satisfaction and drive business success.