Maria D.
About Maria D.
Maria D. is a Customer Success Manager with extensive experience in the hospitality industry, having worked in various roles at notable establishments such as The Hollywood Roosevelt and L'Ermitage Beverly Hills. She currently applies her skills in data analysis and customer engagement at Sagetap, where she focuses on enhancing customer satisfaction and retention.
Work at Sagetap
Maria D. serves as a Customer Success Manager at Sagetap, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and retention through the development and execution of customer success plans. These plans encompass onboarding, adoption, and upselling strategies. Maria employs a proactive approach to identify customer needs and solve problems, which contributes to improving the overall customer experience.
Previous Experience in Hospitality
Prior to her current role, Maria D. worked in various positions within the hospitality sector. She was a Group Sales Coordinator at The Hollywood Roosevelt from 2018 to 2020, where she gained experience in sales and customer relations. Following that, she held the position of Sales Manager at L'Ermitage Beverly Hills for five months in 2021, and also served as a Sales Administrator there for eight months in the same year. Additionally, she worked as a Hospitality Coordinator at Related Companies from 2012 to 2013.
Customer Experience Roles
Maria D. has experience in customer experience roles, including her position as a Customer Experience Representative at Supernatural in 2020. This role lasted for two months and involved direct interaction with customers to enhance their experience. Her background in customer-facing roles has equipped her with skills that are essential for her current position in customer success.
Education and Expertise
Maria D. holds an Associate's Degree in Hospitality Management from Hudson County Community College, which she completed from 2009 to 2011. She furthered her education by obtaining a Bachelor's Degree in Hospitality and Tourism Management from Fairleigh Dickinson University-Metropolitan Campus, graduating in 2013. Her educational background provides her with a solid foundation in hospitality principles and customer service.
Skills in Data Analysis and Reporting
In her role as a Customer Success Manager, Maria D. utilizes data analysis and tracking of key performance indicators to generate reports that measure customer success progress. This analytical approach helps her identify areas for improvement and develop strategies to enhance customer satisfaction. Her expertise in data-driven decision-making supports her proactive and solution-oriented approach to customer management.