Jessica Kramer
About Jessica Kramer
Jessica Kramer is an OS&D Specialist at Saia Inc. with extensive experience in logistics and customer service, specializing in locating lost freight and managing international logistics.
Work at Saia Inc.
Jessica Kramer has been employed at Saia Inc. as an OS&D Specialist since 2017. In this role, she collaborates with shippers, consignees, and third parties to locate lost freight, demonstrating her proficiency in logistics and customer service. She coordinates with Dispatch to ensure timely pickups and deliveries, showcasing her organizational and multitasking abilities. Additionally, she trains new OS&D clerks, indicating her expertise and leadership within the department. Her responsibilities also include handling Canadian freight, exceptions, and related documentation, highlighting her capability in managing international logistics.
Previous Experience at Estes Express Lines
Before her current position at Saia Inc., Jessica Kramer worked at Estes Express Lines as a Human Resources Associate from 2016 to 2017. During her time there, she gained valuable experience in the logistics industry, which contributed to her understanding of operational processes and human resources functions within a transportation context.
Education and Expertise
Jessica Kramer studied at HACC, Central Pennsylvania's Community College, where she earned multiple Associate of Science degrees. Her educational background includes studies in Social Sciences, Business Administration and Management, and General Studies with a focus on business. This diverse academic foundation has equipped her with strong problem-solving skills, particularly in investigating and resolving freight exceptions such as overages, damages, and shortages.
Skills in Logistics and Customer Service
Jessica Kramer possesses strong skills in logistics and customer service, particularly in the area of freight management. Her role as an OS&D Specialist requires her to effectively communicate and coordinate with various stakeholders to resolve issues related to lost freight. Her ability to manage international logistics, including handling Canadian freight and documentation, further emphasizes her expertise in the field.