Karen Lopez
About Karen Lopez
Karen Lopez is a Customer Service Representative with extensive experience in the customer service and collections sectors. She has worked for various companies, including Wells Fargo and Vial Fotheringham LLP, and currently holds positions at Saia Inc. and Sykes Enterprises, Incorporated.
Work at SAIA
Karen Lopez has been employed at Saia Inc. as a Customer Service Representative since 2018. In this role, she engages with customers to address inquiries and resolve issues related to services provided by the company. Her experience in customer service contributes to her effectiveness in this position.
Previous Employment History
Before joining Saia Inc., Karen Lopez worked at several organizations in various roles. She served as a Collections Specialist and Customer Service representative at Wells Fargo from 1999 to 2004. Following that, she worked as a Regional Collection Specialist at DBSI from 2004 to 2008. Later, she was employed as an Account Manager and Paralegal at Vial Fotheringham LLP Law from 2011 to 2014. Each of these positions helped her develop a strong foundation in customer service and collections.
Education and Expertise
Karen Lopez graduated from Riverside University High School with a General Diploma in 1988. She possesses skills in Accounting and Payments, along with expertise in Portfolio Management and Mortgage Lending. This educational background and skill set support her roles in customer service and collections.
Current Role at Sykes Enterprises
In addition to her position at Saia Inc., Karen Lopez has been working at Sykes Enterprises, Incorporated as an On Site Supervisor since 2015. In this capacity, she oversees operations and ensures that customer service standards are met. Her experience in both roles enhances her leadership and management abilities.
Demonstrated History in Customer Service
Karen Lopez has a demonstrated history of working in the customer service and collection industry. Her extensive experience across various roles has equipped her with the necessary skills to effectively manage customer relations and collections processes.