Sarah Litten
About Sarah Litten
Sarah Litten is a Customized Account Agent at Saia Inc. in Boise, Idaho, where she has worked since 2016, focusing on performance reporting and customer service issue resolution.
Work at SAIA
Sarah Litten has been employed at Saia Inc. as a Customized Account Agent since 2016. In this role, she provides comprehensive performance report cards on a daily, weekly, and monthly basis to maintain and enhance customer business levels. She engages in resolution conference calls with customers to collaboratively address and resolve service-related issues. Additionally, she proactively identifies potential service issues before they occur and implements corrective actions to prevent service defects. Her work contributes to maintaining high standards of customer service and operational efficiency.
Previous Experience
Before joining Saia Inc., Sarah Litten worked at Scentsy, Inc. as a Compliance Officer from 2011 to 2015. In this position, she focused on ensuring compliance with company policies and regulations. Following her tenure at Scentsy, she served as a Front Office Coordinator at General Equipment & Supplies, Inc. for 10 months in 2015 to 2016. Her diverse work experience has equipped her with skills in customer service and operational management.
Education and Expertise
Sarah Litten studied at Mountain View High School from 2002 to 2006, where she achieved her diploma. This educational background laid the foundation for her professional career. Her expertise in customer service and compliance has been developed through her roles in various organizations, showcasing her ability to adapt and excel in different environments.
Commitment to Quality Assurance
In her current role at Saia Inc., Sarah participates in projects aimed at process and quality assurance improvements. This involvement demonstrates her commitment to enhancing operational efficiency and ensuring high-quality service delivery. By focusing on continuous improvement, she contributes to the overall success of her team and the organization.