Valarie Deacon
About Valarie Deacon
Valarie Deacon is a Special Accounts Manager at Saia LTL Freight, where she has worked since 2010. She holds a diploma in Medical Insurance Billing & Coding from Everest Institute and has extensive experience in customer service and quality assurance roles.
Work at Saia LTL Freight
Valarie Deacon has been employed at Saia LTL Freight since 2010, serving in two key roles: Special Accounts Manager and Quality Assurance/ProActive Representative. In her role as Special Accounts Manager, she creates daily performance reports for the Vice President of Sales, Regional Management, and the Special Accounts Team. These reports are instrumental in helping the company exceed its quarterly goals. Additionally, she collaborates closely with Operations and Terminal Managers to ensure that on-time delivery services maintain a satisfaction rate above 97%.
Education and Expertise
Valarie Deacon studied at Everest Institute, where she focused on Medical Insurance Billing & Coding and earned a diploma from 2008 to 2009. She also attended Avionce Institute of Mortgage, where she achieved certification as a Mortgage Loan Processor. Her educational background equips her with specialized knowledge in medical billing and mortgage processing, enhancing her professional capabilities.
Professional Background
Valarie Deacon has a diverse professional background. She began her career at Regus Business Centre, where she worked as a Customer Service Representative and later as a Senior Customer Service Representative from 2002 to 2005. She then held positions at Corporate Office Centers as an Information Processor from 2005 to 2007, and at Ricoh as a Call Center Representative for three months in 2008. Following this, she worked at ACOM Solutions as a Medical Insurance Biller & Coder for three months in 2009 and at Apria Healthcare as an Intake/Customer Service Specialist from 2009 to 2010.
Career Progression
Valarie Deacon's career has shown a steady progression through various roles in customer service and medical billing. Her early experiences in customer service laid the foundation for her later roles in specialized areas such as medical insurance billing and quality assurance. This diverse experience has contributed to her current success at Saia LTL Freight, where she has been able to leverage her skills in managing special accounts and ensuring quality service delivery.