Terry Dortch
About Terry Dortch
Terry Dortch is a Medical Billing Auditor and Case Manager with 28 years of experience at Saint Mary's Regional Medical Center. He holds a Bachelor of Applied Science in Crisis/Emergency/Disaster Management from Arkansas Tech University and has developed resources to support vulnerable populations in healthcare settings.
Work at Saint Mary's Regional Medical Center
Terry Dortch has been employed at Saint Mary's Regional Medical Center since 1996, serving in the roles of Medical Billing Auditor and Case Manager for 28 years. In this capacity, Dortch is responsible for auditing medical billing processes, ensuring accuracy, and preventing revenue loss through the identification and correction of billing errors. Additionally, Dortch serves as the sole case manager during weekends, which requires adaptability and quick decision-making to address patient needs effectively.
Education and Expertise
Terry Dortch earned a Bachelor of Applied Science in Crisis/Emergency/Disaster Management from Arkansas Tech University, completing the program from 2011 to 2016. Dortch also studied Emergency Management at the same institution, achieving the same degree from 2011 to 2015. This educational background equips Dortch with the knowledge and skills necessary to develop effective disaster preparedness strategies and manage emergency situations within healthcare settings.
Background in Behavioral Health
Dortch developed a discharge planning guide and a resource packet specifically for the Adult Behavioral Unit, which has been accepted for implementation. This initiative reflects a commitment to improving patient care and resource accessibility. Additionally, Dortch completed externship hours in the Adult Behavioral Unit, focusing on the needs of indigent and homeless populations, and the resources available to assist them.
Disaster Preparedness Initiatives
Terry Dortch aims to enhance hospital preparedness for future disasters by creating evacuation plans and management strategies for significant events. Dortch advocates for mandatory staff training to recognize and respond to violence in hospitals, contributing to a safer environment for healthcare personnel. Plans are in place to extend these efforts to a corporate level, focusing on educating hospital staff on managing large-scale disaster situations, including shootings and natural disasters.