Avni Gajjar
About Avni Gajjar
Avni Gajjar is a Sr. Product Education Specialist at Rapidops Inc. in Ahmedabad, India, with an MBA in Marketing. She specializes in developing training programs and conducting market research to enhance product offerings.
Current Role at Rapidops Inc.
Avni Gajjar serves as a Sr. Product Education Specialist at Rapidops Inc. since 2022. In this role, she collaborates with subject matter experts and business unit leadership to enhance enablement initiatives. She conducts market research to identify customer pain points and opportunities for product improvement. Avni develops interactive and engaging training sessions that encourage participant feedback and questions. She also provides insights and feedback to the product team to inform the CRM product roadmap development.
Previous Experience at Salesmate
Prior to her current role, Avni worked at Salesmate as a Sr. Customer Success Executive from 2020 to 2022. During her tenure, she focused on customer engagement and support, ensuring that clients received the necessary assistance to maximize their use of the product. This position allowed her to gain valuable experience in customer relations and product education.
Education and Qualifications
Avni Gajjar earned her Master of Business Administration (MBA) with a specialization in Marketing and Retail Sector from Gujarat Technological University, studying from 2009 to 2011. She completed her earlier education at St. Ann's High School in Jamnagar, where she studied until the 12th grade from 1993 to 2006. This educational background has equipped her with the skills necessary for her roles in product education and customer success.
Professional Development and Metrics
In her current role, Avni establishes metrics to measure the success of training programs, focusing on adoption rates and user satisfaction. She emphasizes the importance of feedback in her training sessions, which helps in refining the educational content and ensuring that it meets the needs of participants. Her approach to professional development is data-driven, aiming to enhance the effectiveness of training initiatives.