Kamlesh Ng
About Kamlesh Ng
Kamlesh Ng is a Team Lead specializing in Customer Success, Customer Experience, and Product Management at Salesmate - Sales CRM in Ahmedabad, India. With a background in technology and extensive experience in CRM, he focuses on enhancing customer experience through innovative solutions.
Work at Salesmate
Kamlesh Ng has been serving as Team Lead | CS, CX, Product Specialist at Salesmate - Sales CRM since 2020. His role is based in Ahmedabad, Gujarat, India, and operates in a hybrid work environment. In this position, he focuses on enhancing customer experience and product specialization, leveraging his extensive background in customer success.
Previous Experience
Prior to his current role, Kamlesh worked at RapidOps, Inc. as Implementation Manager from 2014 to 2017. He also held the position of Customer Success Manager at Salesmate from 2017 to 2020. Before joining RapidOps, he worked at Spectra Technovision (India) Pvt. Ltd. as a Solution Architect from 2011 to 2014, and at Horus Tech Solutions Pvt. Ltd. as a Senior Software Engineer from 2005 to 2011.
Education and Expertise
Kamlesh holds a Master of Computer Applications (MCA) degree from Indira Gandhi National Open University, which he completed from 2007 to 2012. He also earned a Bachelor of Engineering (B.E.) in Information Technology from Savitribai Phule Pune University between 2001 and 2004. His educational background supports his expertise in customer success and product specialization.
Background
Kamlesh Ng completed his early education at St. Xavier's High School in Ahmedabad. His passion for technology and exploration drives his continuous learning and adaptation in the CRM field, contributing to his professional development and effectiveness in his roles.
Focus on Customer Experience
Kamlesh has a strong focus on enhancing customer experience through innovative CRM solutions. His expertise in bridging technical and customer-facing roles allows him to effectively address customer needs and improve overall satisfaction.