Alexandra Leach
About Alexandra Leach
Alexandra Leach is a Customer Service Manager with a strong background in process improvement and team collaboration. She has over seven years of experience at Sallie Mae and holds a Master of Public Administration from the University of Delaware.
Current Role as Customer Service Manager
Alexandra Leach currently serves as a Customer Service Manager at Sallie Mae, a position she has held since 2019. In this role, she has implemented process improvements that streamlined customer service operations, leading to increased efficiency. She has developed educational materials and conducted training sessions aimed at enhancing team performance and customer service skills. Additionally, she designs and delivers presentations to senior management to communicate project progress and outcomes.
Experience at Sallie Mae
Alexandra Leach has extensive experience at Sallie Mae, having worked in various roles since 2015. She began as a Private Credit Application Specialist for five months before transitioning to a School Assist Specialist for nine months in 2016. Following this, she served as a Business Support Analyst from 2016 to 2018 and then as a Vendor Relationship Manager from 2018 to 2019. Her diverse roles have contributed to her comprehensive understanding of customer service and operational efficiency.
Education and Expertise
Alexandra Leach holds a Master of Public Administration (M.P.A.) from the University of Delaware, where she studied Public Policy from 2012 to 2014. She also earned a Bachelor of Arts in English-Creative Writing from the same institution, studying from 2010 to 2012. Her educational background provides her with a strong foundation in policy analysis and effective communication, which she applies in her professional roles.
Internship Experience
In 2011, Alexandra Leach completed a summer internship at Big Brothers Big Sisters in Wilmington, DE. This two-month experience allowed her to gain practical skills and insights into community service and organizational operations, further enhancing her professional development.
Process Improvement Initiatives
Throughout her career, Alexandra Leach has focused on process improvement initiatives. She has conducted comprehensive gap analyses to identify service delivery issues and proposed actionable solutions. Additionally, she has built and maintained strong relationships with cross-functional teams to support organizational objectives, demonstrating her commitment to enhancing operational effectiveness.