Amy Alexander
About Amy Alexander
Amy Alexander is a Collections Account Manager at Sallie Mae, specializing in default prevention for late age collections. She has extensive experience in customer service and insurance, having worked in various roles in the airline, hotel, and insurance industries over a career spanning several decades.
Work at Sallie Mae
Amy Alexander has been employed at Sallie Mae since 2016, serving as a Collections Account Manager. In this role, she specializes in default prevention for late age collections. Her work is based in the Indianapolis, Indiana Area, where she has contributed to the company's mission of supporting student loan borrowers. Over her tenure, she has developed expertise in managing collections processes and improving borrower communication.
Previous Experience in Aviation
Prior to her current role, Amy Alexander worked for US Airways, now known as American Airlines, for a total of 24 years. She began her career with the company as a Reservations Sales Specialist from 1988 to 1992 in the Indianapolis, Indiana Area. Following this position, she served as a Trans Continental and International Flight Attendant from 1992 to 2012 in the Greater Philadelphia Area, gaining extensive experience in customer service and operations within the airline industry.
Insurance Industry Involvement
Amy has experience in the insurance sector, having worked as an Insurance Agent at Bankers Life from 2011 to 2016 in the State of Indiana. In addition to this role, she currently serves as an Independent Insurance Agent at Simple Trusted Solutions. Her background in insurance complements her skills in customer relations and sales.
Education and Expertise
Amy Alexander studied at Harrison College, where she focused on Human Resources and Business Management. She achieved an Associate of Applied Science Degree from 2008 to 2011. This educational background has provided her with foundational knowledge in business practices and human resource management, which she applies in her professional roles.
Early Career in Hospitality
Before her extensive career in aviation and insurance, Amy worked at Hilton Hotels & Resorts as a Reservations Sales Specialist from 1986 to 1988 in the Dallas/Fort Worth Area. This early experience in the hospitality industry contributed to her customer service skills and understanding of client needs.