Amy Mc Atee
About Amy Mc Atee
Amy McAtee is a Senior Analyst at Sallie Mae, where she has worked since 2017, focusing on operational efficiency and customer satisfaction. She holds a Bachelor's degree in Psychology from Wesley College and has held various roles at Sallie Mae, contributing to policy updates and cross-departmental collaboration.
Work at Sallie Mae
Amy Mc Atee has been employed at Sallie Mae since 2012, holding various positions over the years. She currently serves as a Senior Analyst, a role she has occupied since 2017. In this capacity, she assists with updating policies and procedures to enhance operational efficiency. Prior to her current role, she worked as a Loan Servicing Specialist, Customer Advocate, and in Customer Operations and Support. Her experience at Sallie Mae spans multiple functions, including support for audit and regulatory examinations and fostering cross-departmental collaboration to enhance customer satisfaction.
Education and Expertise
Amy Mc Atee earned her Bachelor's degree in Psychology from Wesley College in Delaware, where she studied from 2007 to 2011. Her educational background provides a foundation for her analytical skills and understanding of customer behavior, which she applies in her current role at Sallie Mae. Her expertise includes operational efficiency, complaint trend analysis, and regulatory compliance, which are critical in her contributions to the organization.
Background
Before joining Sallie Mae, Amy Mc Atee worked at T-Mobile as a Retail Sales Associate from 2010 to 2012. This experience in customer service laid the groundwork for her subsequent roles at Sallie Mae, where she focused on customer advocacy and operational support. Her career trajectory reflects a consistent commitment to enhancing customer experiences and operational processes within the financial services sector.
Achievements
Throughout her tenure at Sallie Mae, Amy Mc Atee has contributed to various initiatives aimed at improving customer satisfaction and operational efficiency. She has supported the Office of the Customer Advocate by evaluating complaint observations and performing analysis on complaint trends. Her efforts in fostering collaboration across departments and ensuring compliance with industry standards have been integral to her role as a Senior Analyst.